My savvy is still under repair after i've sent it in on 8th July 2008. Now is already September and my car is still under repair at Proton Platinum Mutiara Damansara. Its been 2 months! and they still told me that they can't release my car with load and loads of reasons. FYI, i always send my car for service to Proton Platinum Mutiara Damansara and no where else.
My savvy was really slow in terms of changing the gears and i felt that it is very jerky. more jearkier than before. This is after i've sent it for service of 40KM. After the complain, they told me there's something wrong with the ignition coil which will cost me RM800! i was furious and the faulty is not entirely my fault! i've complained about the jerking everything i've sent it for service and all they told me was IT IS NORMAL FOR SAVVY TO BE A LITTLE BIT JERKY WHEN DRIVING. at the end it caught me. I told them i dont want to pay the RM800 as they should detect the faulty parts earlier during service before the warranty expires!! they told me they will seek for help to get extended warranty with terms and conditions.
After 3 weeks of waiting, they told me my application approved and they've found a new problem on my gear system. i was like WTF?? they told me TCU (Tranmission Control Unit) is also faulty and need to be repaired which will cost me RM8000 to RM10000. They also applied for another application for extended warranty and i will have to wait for another 2 3 weeks for the application to approve. The time passed, and it was 4 weeks of waiting for the approval. After A MONTH of waiting for the 2nd approval, finally is approved. And yet, they told me 2 WEEKS AGO. They told me that they need to order the parts for my car and now is already 2 weeks as well. Order parts take so much time meh? So now on 5th September 2008, Its been 2 MONTHS since the last time i saw my car. i left my car at Proton Platinum Mutiara Damansara.
So now, i dont know what to do, maybe its because i'm a women driver and owner, they just take advantage of me not knowing about the situation. Or maybe because i have no links or the people i know in Proton hence they just dont bother much about my case. This made me fed up of driving Savvy and thinking of sellling it off or just give it to my brother. No wonder people complain a lot of PROTON and how the service was terrible. I've complained to Proton I CARE, i've complained to Proton HQ but it seems no one gives a ****!! The person that i'm dealing with is Mr Kelvin from Proton Platinum Mutiara Damansara. I just thought that they just want my car to rot at their workshop. I've been taking taxis to work from Damansara to Cyberjaya everyday!
Is this normal? Anyone occurred anything like this before? Can anyone help me out by suggesting what should i do next?